General conditions of sale (CGU-CGV)


Article 1 - Content and scope of application These general conditions of sale apply automatically to any distance sale of products, concluded between the company Feel Diffusion under the brand FiiLiT, hereinafter FiiLiT, and a consumer.

Orders from professionals or similar persons are therefore excluded and will not be served, in particular when the order that could be placed with us exceeds the normal needs of a consumer or is part of an abnormal flow of orders to the same address. billing or delivery.

The sale is deemed concluded on the date of acceptance of the order or immediate purchase by the seller.

Prior to this date, these conditions of sale are made available to any buyer for information purposes. Any order implies unreserved acceptance of these general conditions of sale which prevail over all other conditions, with the exception of those which have been expressly accepted by the seller.

Please note that validation of the purchase order constitutes an electronic signature which has, between the Parties, the same value as a handwritten signature.

The buyer declares to have read these general conditions of sale and to have accepted them before his immediate purchase or the placing of his order.

In this regard, they are enforceable against him in accordance with the terms of article 1119 of the civil code.


Feel Diffusion, a French company established in France, is an SAS with capital of €20,000 located at 8 Rue de Paris 91570 BIEVRES (France) registered with the RCS of Evry (Essonne) under number 81812315562, VAT number INTRACOM FR81812315562

Customer Service: service telephone 0160139045, postal address 8 Rue de Paris 91570 BIEVRES, email address parfumduvoyage@fiilit.comFiiLiT markets various perfumery products (hereinafter the Products) via its electronic site, exclusively intended for non-professional natural person consumers buyers.

Article 2 PRODUCTS

FiiLiT products are above all part of an assumed desire for alternative perfumery and are to date:

Eaux de parfum intended for external use.

Under no circumstances should the information mentioned on our products, our website or our commercial and advertising documents replace the advice of a health professional.

The Products offered for sale by FiiLiT are those presented on the Site on the date of consultation by the Internet user, within the limits of available stocks.

Photographs and graphic representations of the Products are contractual.

Our Products are described and presented with the greatest possible accuracy, if you would like additional information, do not hesitate to send us a message to the customer service address

2.1: Updating information and possible anomalies

If, despite all our vigilance and precautions, material entry or technical errors occur when uploading, we thank you for notifying us, so that we can make the necessary corrections. We reserve the right to correct or modify the content of the Site, at any time and without notice. Any possible dispute in this regard will be assessed and resolved by returning the Product for reimbursement or exchanging the Product according to your request. choice (in the event of an error on our part, the return costs will exceptionally be borne by us) or within the framework of the guarantees mentioned below.


3.1 Price

The prices appearing on the Site are indicated in Euros (€) all taxes included, excluding shipping costs and are subject to variation during the year. The products ordered on the Site are at the price in effect on the day the order is placed. Prices take into account the VAT applicable on the day of the order. If the rate were to be modified, these changes will be invoiced on the basis of the prices in force at the time of validation of the order by the Buyer, subject to the availability of said products.

3.2 Promotional Offers

Product offers and promotional offers, mentioned as such, are valid as long as they are visible on the site and available in stock. Promotional codes are valid until the date indicated by FiiLiT. Prices and promotional offers offered on the Site only applies to products sold on the site and cannot apply to products sold in stores or on other websites and vice versa.

Article 4 ORDER

By order, we mean any order relating to our Products appearing on our site. Acceptance of the order by the seller results from direct delivery of the products ordered. Any order received by the seller is deemed firm and final. It entails full and complete adherence and acceptance of these general conditions of sale and obligation to pay for the products ordered.

4.1 Navigation within the Site

The Internet user can browse freely on the different pages of the Site, without being committed to an order. The Internet user is responsible for telecommunications costs when accessing the Internet and using the site.

4.2 Place an order

Reminder: The Site is available to Individuals. Orders from professionals or similar persons are therefore excluded and will not be served, in particular when the order that could be placed with us exceeds the normal needs of a consumer or is part of an abnormal flow of orders to the same address. billing or delivery. To place an order, the Customer must have the legal capacity to contract, that is to say, be of legal age and not be under guardianship or curatorship. If the Internet user wishes to place an order, he can do so through the website and become a Buyer. All contractual information is presented in French. Once their purchases are completed, the Buyer must enter the information necessary to register and track their order:

• For an ALREADY REGISTERED customer: entry of their username and password,

• For a NEW CUSTOMER: title, surname, first name, postal address, email address and telephone number. All new Customers receive an acknowledgment of receipt by email summarizing their access codes. By clicking on the return link, the Customer acknowledges that the information provided is accurate and he can continue his order. This information will be confirmed at the latest at the time of delivery. The Buyer declares to have read the Conditions of Sale prior to placing his Order and acknowledges that validation of his Order implies acceptance of their terms.

The Buyer further acknowledges that the Conditions of Sale are made available to him in a manner allowing their conservation and reproduction, in accordance with legal provisions. The offers presented by FiiLiT on the Site are valid for the entire duration of their publication on said Site and while stocks last. In order to place an Order, the Buyer must provide FiiLiT with data concerning him and complete an online form accessible from the Site. The sales contract is formed when the Buyer clicks on the “validate” button when confirming the Order. Please note that validation of the purchase order constitutes an electronic signature which has, between the Parties, the same value as a handwritten signature. Until this final step, the Buyer has the possibility of returning to the previous pages and correcting and modifying his Order and the information previously provided. The Buyer is obliged to pay the amount displayed at the end of the verification process, as well as the delivery costs as set out in the Conditions of Sale. The Buyer receives by email, within 24 hours, an acknowledgment of receipt summarizing their Order. The Buyer acknowledges that this email, the information in which comes from the registration of his Order, constitutes proof of the nature of the contract and its date. The Buyer must therefore provide a valid email address when completing the fields relating to their identity. Suspension of the Order: FiiLiT reserves the right to block or cancel the order placed on the Site, of a Customer with whom there is an arrears of payment or a dispute relating to the payment of a previous order unresolved, until 'to resolve the problem, or for a legitimate reason relating to the abnormal nature of the order or a means of payment, in particular when the Customer's Order does not correspond to FiiLiT's offer or in the event of an incorrect address or invalid coordinates.

4.3: Availability of Products

In the event that the ordered item is unavailable, FiiLiT will inform the Customer by email. If he wishes, the Customer may, at his choice, maintain his order while waiting for the availability of the Product, be reimbursed for the price of the unavailable Product without additional compensation, or benefit from a credit of an amount equal to the product price unavailable. He can make his choice known by simply returning an email to the address:

Article 5 - Payment and security of payment

The Products will be invoiced to the Buyer on the basis of the prices in force at the time of validation of the order. Except for other terms expressly provided for in the special conditions, payment of the price is made in cash when ordering. No order can be taken into account without full payment by this date. Payment for the order can be made: • By bank card via the PAYGREEN platform or by PAYPAL (FiiLiT has no access to these details and does not store them on its servers). • By bank transfer, in this case the FiiLiT bank details appear during validation of the order. The Buyer must have the necessary authorizations to use the payment method he has chosen for his order. FiiLiT cannot be held responsible for fraudulent use of one of the payment methods. Any fraudulent use of the bank card will not give rise to reimbursement by FiiLiT. An invoice will be given to the buyer upon request.


FiiLiT retains full ownership of the products sold until full payment of the price (including fees and taxes).Article 7 - Delivery and termination of the contractThe Product will be delivered to the contact details indicated by the Buyer on the form completed during the Order . In the event of an error in the address indicated by the Customer which would result in the return of the package to FiiLiT's warehouses, the Buyer will be required to pay shipping costs again so that the package can be sent back to them. FiiLiT will ship the Product within 48 working hours after validation of the order (preparation time). Delivery times are then those of DHL or Colissimo. If this deadline is exceeded by FiiLiT, an email will be sent to the Buyer and he will have the possibility of canceling the Order and, if his bank account has already been debited, of being reimbursed the price of the Product within 30 days. If the Product is delivered after cancellation of the Order, reimbursement will take place upon receipt by FiiLiT of the Product in its original condition. The return of the Product and the reimbursement of the Buyer will take place under the conditions provided below in Article 9 Withdrawal Period. FiiLiT is relieved of responsibility for delivery in the event of incorrect or missing mention in the delivery address and/or the identity of the Buyer. Upon receipt of the Order, the Buyer is required to indicate in writing his reservations or to refuse the package if it is suspected of having been opened or damaged, and to report it to FiiLiT at the following address:, appearing in the contact section of the 'Contact us' site , no later than the first working day following receipt of the Order. Failing this, the Order will be considered delivered in good condition and will not be subject to any subsequent dispute.

7.1 Costs and delivery method

Delivery costs as well as the delivery method depend on the delivery address. For Metropolitan France:

• Free collection from our showroom in Bièvres at 8 rue de Paris, 91570 BIEVRES

Free delivery in France from 69€ incl. VAT of order

• Colissimo home delivery without signature: €7.2 including tax

• Delivery of samples: €5.4 including tax

International Europe:

Delivery in Europe with Colissimo:

• Europe for orders below €69 including tax: €12 including tax

Free delivery in Europe from 69€ purchase

• Delivery of samples: €5.4 including tax

• Delivery to non-EU areas: €14.4 including tax for orders less than €59 including tax

• Delivery to non-EU areas for orders from €59 to €90 including tax: €18 including tax

• Delivery of samples for non-EU areas: €9.6 inc. VAT Free delivery in non-EU areas for orders over €90 inc. VAT International Worldwide (including the Antilles):

• Sample delivery: €12 including tax

•Delivery of orders equal to or greater than €59 including tax: €24 including tax

• Delivery of orders equal to or greater than €69 including tax: €24 including tax

• Delivery of orders from €59 to €90 including tax: €36 including tax

Any order placed on the Site for delivery outside Metropolitan France may be subject to customs duties or other local taxes or import duties or state taxes in the country of destination. The payment of these rights and sums is the entire responsibility of the Customer. FiiLiT cannot be held responsible for any delay and/or costs related to product customs clearance operations, and thus disclaims all liability if taxes are not paid by the Buyer. FiiLiT is not required to check/inform the Buyer of applicable customs duties and taxes, the Buyer is required to take these steps.

7.2 Delivery Times

FiiLiT makes its best efforts to deliver to the Buyer as soon as possible. Delivery times depend on the delivery area. They are provided for informational purposes only and only apply to Products immediately available. Products ordered that are not immediately available are not affected; you must add the time within which the product is available and the time of the chosen delivery method to estimate the delivery date. However, with regard to contingencies and hazards which are always possible, the maximum delivery time (this time encompassing the preparation time, processing of the Order and the delivery time), to which FiiLiT commits in accordance with the LAW (articles L. 111.1 and L 216-1 of the Consumer Code) is three (3) weeks from validation of the Order. After this period, the Buyer may cancel his order under the conditions and following the terms of articles L 216.2 et seq. of the Consumer Code, by letter or by any other writing on a durable medium, if after contacting us, according to the same terms, to make delivery within a reasonable additional period, FiiLiT did not comply within this period. The contract will be considered terminated upon receipt of your letter or writing informing us of this resolution, unless you have been delivered in the meantime and you agree to keep the Products delivered outside the deadline. However, in accordance with the law, you have the possibility in your capacity as a consumer to immediately terminate the contract, when this date or this period has constituted for you an essential condition of the contract which results from the circumstances surrounding the conclusion of the contract or of an express request from you before the conclusion of the contract (for example birthday, party or special event, etc.) In the event of resolution, you will be reimbursed for all amounts paid, at the latest within fourteen (14) days following the date on which the contract is terminated.

7.3 Transport risks

The risks of transport to the delivery address are borne by FiiLiT, as Seller, when FiiLiT is responsible for entrusting delivery to a carrier or the Post Office. If the Buyer takes delivery himself at our headquarters in Bièvres, he will bear the risks of transport. When the transport risks are the responsibility of FiiLiT, any finding of missing items and/or damage must be notified by the Buyer to FiiLiT, according to the following terms, in order to allow FiiLiT to make any useful declaration to the carrier .

Apparent damage to the packaging: an immediate report on the packaging and the Products is drawn up if possible, with the carrier, or his agent, on the transport document.

Non-apparent damage to the packaging: a report relating to the packaging and the Products which may be damaged must be made by registered letter with acknowledgment of receipt (LRAR) and sent by the Buyer and failing that by FiiLiT, to the carrier within three (3) days following receipt. In these two cases, it is important to inform FiiLiT upon receipt of the package and send it a copy of any inventory or report of damage, by post, 8 Rue de Paris 91570 Bièvres, and/or electronically to .

Article 8 After-sales service

The customer can contact the FiiLiT after-sales service for any questions relating to the Products or placing an order by email at the address He can also write to the postal address FiiLiT 8 Rue de Paris 91570 Bièvres.

Article 9 – Withdrawal period

If you made a mistake during your purchase or if you have changed your mind, that is also your right. We promise to exchange it or refund it to you. Distance selling on our Site offers you the possibility of withdrawing and returning Products that do not suit you (Art L221-18 of the Consumer Code). You have a period of fourteen (14) days from receipt of the Products to inform FiiLiT of your desire to withdraw without having to provide reasons.

Simply inform FiiLiT by post or email and return the new and unused Products to us at the following address FiiLiT 8 Rue de Paris 91570 Bièvres.

- The return of the package is the responsibility of the Buyer in the following cases:

• Return with request for full refund of the Order,

• Return with request for partial refund of the Order,

• Exchange for another perfume.

When the fourteen (14) day period expires on a Saturday, Sunday or public holiday, it is extended until the first following working day. The refund will be made to you after receipt of the complete returned Product and/or proof of proof of its return, in order to check its condition. After inspection, the refund will be made as soon as possible and at the latest within fourteen (14) days following the date on which FiiLiT received the returned Products. The initial shipping costs are included in this refund, the return costs remain the responsibility of the Buyer. If all of the returned Products modify the total of the initial Order to the point of bringing it below the minimum purchase amount giving access to free delivery costs, said costs will then be deducted from the refund. FiiLiT will use a bank transfer or directly to your payment account to reimburse you unless you expressly agree to use another means of payment.

Article 10 Resale

The Products offered on the Site are not intended for resale. These Products are sold exclusively on the Site and in a distribution network of partner stores (list on site). Any resale or use for promotional purposes of Products purchased via the Site outside this network and in particular on the Internet is strictly prohibited, and regardless of any damage to the brand or image of the products, may be likely to result in liability. the responsibility of its authors.


Because we want to be impeccable in quality, our Articles undergo very strict controls at all stages of production. The development of our Items involves a rigorous selection of materials and particular care is taken with the finishes. If, despite all our precautions, an item is delivered to you damaged or with a defect, we undertake to exchange it for you or to reimburse you. FiiLiT cannot be held liable in any way whatsoever for contractual non-performance in the following cases:

• In the event of inaccuracy of the information provided on the Site,

• In the event of a technical problem preventing access to the Site,

• In the event of intrusion or presence of a computer virus on the Site, in the event of stock shortages or unavailability of a Product offered on the Site,

• In the event of disruption or total or partial strike, in particular of postal services and means of transport and/or communication,

• In the event of force majeure, pandemic,

• In the event of delay or damage in the delivery of the Products ordered when these are due to a fault of the Buyer, to an unforeseeable and insurmountable event of a third party or in the event of force majeure or pandemic,

• In the event of physical damage caused to the Buyer due to the use of products ordered via the Site when this damage is due to a fault of the Buyer, to an unforeseeable and insurmountable event of a third party to the contract, or in a case of force majeure,

You also have LEGAL GUARANTEES: Article L 217-4 of the Consumer Code, The Seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility.

Article L 217-5 of the Consumer Code

The Good complies with the contract:

1. If it is suitable for the use usually expected of a similar good and, where applicable: - If it corresponds to the description given by the seller and possesses the qualities that the latter presented to the buyer in the form of a sample or model; - If it presents the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;

2. Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. Article L 217-12 of the Consumer Code Action resulting from lack of conformity is prescribed two years from delivery of the goods. Article 1641 of the Civil Code The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduces this use so much that the buyer would not have it acquired, or would have given only a lower price, if he had known them. Article 1648 of the Civil Code Action resulting from fatal defects must be brought by the Purchaser within two years from the discovery of the defect. In the case provided for by Article 1642-1, the action must be brought, under penalty of foreclosure, within the year following the date on which the seller can be released from the apparent defects or lack of conformity.

ARTICLE 12 Intellectual property

The website is an intellectual work protected by Intellectual Property Law. Any text, drawing, brand, logo, sign, product name, title, sound and music, graphics, video, user interface, visual interface, photography and source code (hereinafter the Content) including, and without this list is exhaustive, the operation, and appearance of this Content, appearing on the site are the exclusive property of FiiLiT, the sole owner of the intellectual property rights and are therefore protected by the texts relating to Intellectual Property. Any reproduction and/or full or partial representation, use, adaptation or modification, of the Site or any of the elements which compose it on any medium whatsoever, and in any form whatsoever, for other purposes and particularly commercial, is expressly prohibited. Any reproduction and/or representation of the Site or any of its elements must be subject to express and prior authorization from FiiLiT. Any customer can contribute to enriching the content of the Site via comments posted on the Product pages. In this case, the customer undertakes to grant to FiiLiT, for the duration of the rights, as provided for by the French legislation in force, the right to use his contributions that he has voluntarily sent to it, including this, and without this list being exhaustive, by reproducing, representing, distributing, translating, adapting, modifying, combining with other elements. Buyers undertake not to make any use of this content; any total or partial reproduction of this content is strictly prohibited and may constitute an offense of counterfeiting.

Article 13 Information Technology and Freedoms

The personal data provided by the buyer are necessary to process their order and prepare invoices. They may be communicated to FiiLiT partners responsible for the execution, processing, management and payment of orders. The Buyer has a right of permanent access, modification, rectification and opposition with regard to information concerning him. The Buyer may exercise this right by contacting FiiLiT via the contact details appearing in the “contact” section of the Site or by writing to FiiLiT 8 Rue de Paris 91570 Bièvres. FiiLiT may send promotional offers by post or email, including newsletters, once the Buyer's consent has been obtained as part of the registration procedure. The Buyer is informed that FiiLiT wishes to install a cookie on his computer in order to record information relating to the Buyer's navigation on the Site as well as the information provided by the Buyer via the online form. The purpose of installing cookies is to record this information so that it can be read during the Buyer's next visits to the Site and thus avoid the Buyer having to fill out the form proposed on each of his visits. However, the Buyer has the right to object to the recording of cookies on his computer and must comply with the instructions of his browser. For technical reasons, the Buyer is however advised that certain parts of the Site will only be accessible to him if he accepts the installation of cookies.

Article 14 Evidence Convention

It is expressly agreed that the Parties may communicate with each other electronically provided that technical security measures intended to guarantee the confidentiality of the data exchanged are put in place. Both Parties agree that the emails exchanged between them validly prove the content of their exchanges and, where applicable, their commitments, in particular with regard to the transmission and acceptance of Orders.

Article 15 No Partial validity

If one or more provisions of the General Conditions of Sale are held to be invalid or declared as such, the other provisions will retain their full force and scope. The Parties then agree to replace the void or invalid clause with a clause that comes closest to the initial content. The fact that one of the Parties does not take advantage of a failure by the other party to comply with any of the obligations referred to in the General Terms and Conditions cannot be interpreted, for the future, as a waiver of the obligation in question. . These General Terms and Conditions and the order summary sent to the Buyer form a contractual whole binding the Parties. In the event of a contradiction between these documents, the General Conditions of Sale will prevail.

Article 16 - Competent jurisdiction

All disputes to which the purchase and sale operations concluded in application of these general conditions of sale could give rise, concerning their validity, their interpretation, their execution, their termination, their consequences and their consequences and which would not have could be resolved amicably between the seller and the customer, will be submitted to the competent courts under the conditions of common law. For the definition of the competent jurisdiction, the seller elects domicile at 8 Rue de Paris 91570 Bievres.

Article 17 - Language of the contract

These general conditions of sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will be authentic in the event of a dispute.

Article 18 - Mediation

The Buyer may resort to conventional mediation, in particular to the Consumer Mediation Commission or to existing sectoral mediation bodies, or to any alternative method of dispute resolution (conciliation, for example) in the event of a dispute. Address of the justice conciliator: Maison de la Justice et du Droit, Villemoisson-sur-Orge 91360 Trianon 72 route de Corbeil 91360 VILLEMOISSON SUR ORGE

Withdrawal form

In accordance with article L121-17 of the Consumer Code, ("Hamon law") of June 2014, the Customer can find below a standard withdrawal form for an order placed on the site, to be sent to Feel Diffusion in with acknowledgment of receipt. It is understood that the customer will bear the costs of returning the goods in the event of withdrawal, as well as the cost of returning the goods if the latter, due to its nature, cannot normally be returned by post, and that this withdrawal can only be carried out under the withdrawal conditions stipulated in these general conditions of sale.


To the attention of Feel Diffusion, 8 rue de Paris 91570, Bièvres, France

Name, First Name and Address of the Customer:

Date of mail:

Subject: Withdrawal

Madam, Sir, I wish to benefit from my right of withdrawal provided for by article 121-17 of the Consumer Code, concerning the contract relating to the order placed with your company on the website and relating to the good following :

Date of the order :

Total amount including tax:

Counting on you for your complete cooperation,

Please accept, Madam, Sir, my sincere greetings.

Signature :


All rights reserved 2024

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