Shipping policy

FiiLiT Delivery Policy - A Complete and Transparent Service

 

At FiiLiT, we are committed to ensuring fast, secure and transparent deliveries so that you can enjoy our perfumes as soon as possible. Below, you will find all the information about our delivery arrangements, options and fees.

Delivery: preparation and delivery times

Available destinations, carriers, options, fees and delivery dates or times are shown during checkout. The preparation time (usually 2 days after receipt of payment) and the transit times displayed before payment are estimates; the delivery time provided before you confirm your order is our commitment. Tracking details are provided after dispatch when this is offered by the selected service.

  • Colissimo (France & International) : Delivery within 48h to 72h in France. International deliveries take 3 to 8 days, depending on the destination (excluding customs clearance).
  • Mondial Relay (France & International) : Delivery within 3 business days in France and 3 to 6 business days internationally. This service is available in several European countries.

Delivery Fees

  • Free Delivery : Free on orders of 74€ or more within the EU and 120€ or more internationally.
  • Delivery Fees :
    • Within the EU: approximately 6,5€.
    • Outside the EU: delivery fees are approximately 30 USD, depending on the destination.

Please note : If you order from outside the EU, you may be subject to customs duties and import taxes, which are payable by the recipient. We recommend contacting your country's customs authorities for more information about these charges.

Delivery Options

  • Colissimo :

    • Parcels are delivered without a signature. For orders weighing more than 5 kg, a signature will be required.
    • If you are absent, the parcel will be taken to the nearest post office, where it can be collected on presentation of proof of identity.
    • Tracking number provided after dispatch.

  • Mondial Relay :

    • Delivery to a Relay Point or to your home, depending on the available options.
    • Important : The Relay Point networks for Mondial Relay and Colissimo are different. Be sure to check in advance which of these services serves your preferred Relay Point.
    • You have 8 days to collect your parcel from a Relay Point. After this period, the parcel will be returned and you will be responsible for the reshipping costs.

International delivery and import taxes

For deliveries outside the European Union, import duties and taxes may be payable depending on the destination country and are the recipient's responsibility; the information applicable to your order is provided before payment. To find out about the rules in your country, contact your local customs authority.

Receiving your Parcel

Your parcel will be delivered to your mailbox, whether at home or at your business premises. If the parcel is too large to fit, it will be handed to you in person (with a signature required for parcels weighing more than 5 kg). If you are absent, the parcel will be taken to the nearest post office, where it can be collected against signature on presentation of proof of identity.

Damaged, lost or incorrect items

We are liable for the loss of or damage to your parcel until you or a third party designated by you takes physical possession of it. If you receive a damaged, defective or incorrect item, or if your parcel is lost, contact us as soon as possible at [EMAIL] or on WhatsApp at +33 7 83 98 77 75, providing your order number and, where possible, a photo of the product and its packaging. Failure to make reservations with the carrier or provide a photo does not affect your rights. In such cases, return costs are at our expense and we will replace or refund the product.

Returns & exchanges

You have 14 days from taking possession of your order to withdraw from the contract, without having to give a reason, including for a product purchased on sale. Notify us of your decision using the “Withdraw” function available from your customer account or your order tracking page (link in your confirmation e-mail), by e-mail or by post. You may handle the product to establish its nature and characteristics, but you may not use it: if the contents have been sprayed, sampled, decanted or refilled, we may deduct from the refund only the actual loss in value, as assessed and communicated before the refund (article L221-23 of the French Consumer Code).

In the event of withdrawal, you are responsible for the direct costs of returning the goods (tracked and signed-for shipping, or an optional return label, the price of which will be communicated to you before payment via a secure link). We will refund you without undue delay, no later than 14 days after you notify us of your decision, using the payment method you used, including the initial delivery costs (standard delivery) if you withdraw from the entire order. If the product is defective, damaged or different from what you ordered, we will pay the return costs.

The 1.5 ml discovery size lets you try a perfume before using a bottle. Orders placed on Amazon or another marketplace are also subject to that platform’s return conditions (30 days on Amazon), without limiting your legal rights. Full terms: https://fiilit.com/policies/refund-policy

How do you submit a return request?

  1. Notify us of your withdrawal within 14 days: use the website’s “Withdraw” function, email [EMAIL] or send a letter. If possible, include your order number; you are not required to give a reason.
  2. Choose your shipping method: send the parcel yourself (using tracked and signed-for shipping), or request a return label and pay its price via the payment link we send you.
  3. Return the product within 14 days of notifying us, preferably in its original packaging, to: FEEL DIFFUSION SAS (FiiLiT Parfum du Voyage), 8 rue de Paris, 91570 Bièvres, France.

Order Tracking

Once your order has been confirmed, you will receive a confirmation email with a link to track your parcel:

Contact Us

If you have any questions about your order, delivery or returns, please do not hesitate to contact us:

  • Email : [EMAIL]
  • Telephone : +33 (0)1 60 13 90 45 (Monday to Friday, 10 a.m. to 5 p.m.)
  • WhatsApp : +33 7 83 98 77 75
    Information about the processing of WhatsApp messages is available in our privacy policy.

We do everything we can to ensure a smooth and secure delivery experience. If you have any questions or concerns, we are here to help you at every step of your order.