Terms of service

Website Terms of Use

1. Purpose

These terms govern the use of the fiilit.com website (Parfum du Voyage), published by FEEL DIFFUSION, whose legal information is set out in the legal notice: https://fiilit.com/policies/legal-notice. By browsing the website, you accept these terms. Purchases are governed by the General Terms and Conditions of Sale: https://fiilit.com/policies/terms-of-sale.

2. Use of the website

The website is intended for personal and lawful use. You must not disrupt its operation, introduce malicious code, extract its content by automated means without authorisation, or attempt to access non-public areas.

3. Customer account

Please protect your login details and notify us promptly if you become aware of unauthorised access to your account. Your liability will be assessed in light of the circumstances and applicable law. The information you provide must be accurate and up to date.

4. Intellectual property

The texts, images, videos, trademarks, logos, perfume names and graphic elements on the website are protected and belong to FEEL DIFFUSION or its partners. Any reproduction or reuse without prior written authorisation is prohibited.

5. User content

Reviews and messages that you publish or send to us must be genuine, respectful and lawful. When you submit a review, you authorise us to reproduce and display it to present customer reviews on our platforms, while respecting your rights and the rules applicable to personal data. We may remove any unlawful, abusive or misleading content.

6. Product information

We describe our products carefully (photos, fragrance notes, ingredients). Minor differences may occur. Our perfumes are cosmetic products and make no medical or therapeutic claims. Please check the list of ingredients if you have an allergy.

7. Virtual assistant and communications

Lia is a virtual assistant that uses artificial intelligence, which she tells you at the beginning of the conversation. She may prepare or send responses depending on the operating mode enabled; sensitive requests are forwarded to a member of our team, and you may ask to speak to a person. Her responses are not contractually binding until your order has been confirmed. See the privacy policy: https://fiilit.com/policies/privacy-policy.

8. External links

The website may contain links to third-party websites whose content we do not control. We accept no responsibility for them.

9. Liability

We use every effort to ensure the availability and accuracy of the website, but do not guarantee that it will be free from interruptions or errors. Nothing in these terms limits the rights arising from the statutory guarantee of conformity, the guarantee against hidden defects, or liability that cannot be excluded by law. We are not liable for the unavailability of the website due to force majeure within the meaning of Article 1218 of the French Civil Code.

10. Personal data

The processing of your data is described in the privacy policy: https://fiilit.com/policies/privacy-policy.

11. Returns and refunds

See the refund policy: https://fiilit.com/policies/refund-policy.

12. Governing law and disputes

French law applies. This choice does not deprive a consumer residing in another country of the protection afforded by the mandatory provisions applicable under the law of their country of residence, and you may bring proceedings before the competent courts in accordance with the rules applicable to consumer contracts, including those of your place of residence where those rules so provide. In the event of a dispute, please contact us first at [EMAIL]; you may then refer the matter free of charge to a consumer mediator (see the General Terms and Conditions of Sale).