Refund policy

Right of withdrawal: 14 days

You have 14 days from the day on which you, or a third party designated by you other than the carrier, take physical possession of the product to change your mind and withdraw from the contract, without having to give a reason. This period applies to all our products, including those purchased on sale. For a single order delivered in several parcels, the period starts from receipt of the last parcel, and you may notify us of your decision as soon as you receive the product concerned.

To withdraw from the contract, notify us of your decision by means of an unequivocal statement: using the “Withdraw” function available from your customer account or the order tracking page (link in your confirmation e-mail), by e-mail to [EMAIL], or by post to FEEL DIFFUSION SAS, 8 rue de Paris, 91570 Bièvres, France. You may use the standard withdrawal form reproduced at the end of our General Terms and Conditions of Sale, but you are not required to do so. We will acknowledge receipt without delay of any withdrawal submitted online, on a durable medium. You must then return the product within 14 days of sending your decision.

Product condition and diminished value

  • You may handle the product to the extent necessary to establish its nature and characteristics, as you would in a shop. The absence of the original packaging or opening the bottle does not, in itself, invalidate your right of withdrawal. We recommend returning the product in its original packaging with all its components.
  • Our bottles are not supplied sealed: the hygiene exception under Article L221-28 5° of the French Consumer Code does not apply. However, if handling beyond what is necessary has diminished the value of the product, in particular if its contents have been sprayed, sampled, decanted or refilled, we may deduct from the refund only the actual diminished value established (Article L221-23 of the French Consumer Code). We will provide you with the evidence of our findings and the calculation of this deduction before issuing your refund.
  • Products made to your specifications or clearly personalised cannot be returned (Article L221-28 3° of the French Consumer Code). Simply selecting fragrances for a gift set does not constitute personalisation within the meaning of this article.

Return costs

If you withdraw from the contract, you are responsible for the direct costs of returning the product. You may choose either of the following options:

  1. You send the parcel yourself, using the carrier of your choice and preferably with tracking (registered post), to the address indicated below. Keep your proof of postage.
  2. You request a return label: we will send you the label price by e-mail (or message) and a secure payment link. Once payment has been made, you will receive the label to print and attach to your parcel. This option is voluntary.

FiiLiT will cover the return costs if the product is defective, damaged or different from the one you ordered (see below).

How to return a product

  1. Notify us of your withdrawal (see “Right of withdrawal”). If possible, provide your order number and the items concerned to help us identify the parcel. You are not required to give a reason.
  2. If the product is damaged, defective or does not correspond to your order, send us a photo of the product and its packaging, where reasonably possible (by e-mail or message).
  3. Choose your shipping method (see “Return costs”).
  4. Pack the product carefully and return it within 14 days of sending your decision to: FEEL DIFFUSION SAS (FiiLiT Parfum du Voyage), 8 rue de Paris, 91570 Bièvres, France.

Partial withdrawal

You may withdraw from the contract in respect of one or more items in an order. We will refund the price of the items concerned. The initial delivery costs will be refunded when the withdrawal concerns the entire order; in the case of a partial return, they will be refunded to the extent that they relate to the returned items and would have been lower if only the retained items had been ordered. We will never refund the same delivery costs twice.

Refund

We will reimburse you without undue delay, and no later than 14 days after being informed of your decision to withdraw, the amounts due for the returned products. If you withdraw from the entire order, the refund includes the initial delivery costs corresponding to the standard delivery method offered; any additional amount resulting from your express choice of a more expensive method will not be refunded. We may defer the refund until we have recovered the product or until you have provided proof that it has been sent back, whichever occurs first. The refund will be made using the payment method used for the purchase, unless you expressly agree to another method that involves no cost to you. Any reduction in value will be handled as indicated above. It may take some time for your bank or card company to process and display the refund.

If more than 14 days have passed since you notified us, please contact us at [EMAIL].

Damaged, defective, lost or incorrect product

We are liable for the loss of or damage to the product until it comes into your physical possession or that of a third party designated by you, unless you choose a carrier that is not one of those offered by us. Inspect your order as soon as you receive it. If a parcel is lost, incomplete or damaged, if an item is missing or if you have received the wrong product, please contact us as soon as possible at [EMAIL] or on WhatsApp at +33 7 83 98 77 75, providing your order number, so that we can review your claim and, where applicable, submit it to the carrier. In the case of a damaged product or parcel, we always request a photo of the product and its packaging where this is practically possible. Failure to note any reservations with the carrier or inability to provide a photo does not affect your legal rights.

In these cases, FiiLiT will cover the return costs in full, and we will offer you a replacement or refund for the product. These terms do not affect your legal rights, including the legal guarantee of conformity (articles L217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code).

Try before using a bottle

Unsure about a fragrance? The 1.5 ml discovery size of our fragrances, or the Customizable Discovery Set (https://fiilit.com/products/set-decouverte-personnalisable), allows you to try it before using a larger bottle. These sizes are also subject to the right of withdrawal.

Exchanges

The quickest way to get another fragrance is to return the one you have, under the terms above, and then place a new order.

Purchases made outside fiilit.com

Orders placed on Amazon or another marketplace are also subject to that platform's terms for return procedures. On Amazon, the applicable return period is 30 days, subject to the terms of the order. Your legal rights, including the guarantees of conformity and against hidden defects, remain applicable; the seller responsible is the one identified at the time of purchase.

Full terms: Terms and Conditions of Sale, https://fiilit.com/policies/terms-of-sale. For any questions: [EMAIL] or WhatsApp at +33 7 83 98 77 75.