GENERAL TERMS AND CONDITIONS OF SALE AND USE (GTCU) FiiLiT.com (Individual Customers - B2C)

Last updated: 29 September 2026

Preliminary provisions

These General Terms and Conditions of Sale and Use (hereinafter the "GTCU") govern the contractual relationship between Feel Diffusion SAS, trading under the FiiLiT brand (hereinafter "FiiLiT", "We", "Us", "Our"), and any adult individual acting as a consumer within the meaning of the French Consumer Code (hereinafter the "Customer", "You", "Your", the "Buyer", the "User") browsing the website www.fiilit.com (hereinafter the "Site") and/or making a distance purchase on it.

These GTCU are intended to define the terms and conditions for the sale of FiiLiT products to Customers, as well as the rights and obligations of the parties arising from online sales. They also define the conditions for accessing and using the Site.

These GTCU do not apply to purchases made by professionals (Resellers, businesses), which are governed by specific B2B General Terms and Conditions of Sale or distribution agreements, or to Affiliate partners, whose relationships are governed by the Affiliate Programme Terms and Conditions.

Access to and use of the Site, as well as placing an order, imply Your full and unreserved acceptance of these GTCU, which You acknowledge having read beforehand. These GTCU are available on the Site at any time. You declare that You have full legal capacity to enter into commitments under these terms.

FiiLiT reserves the right to amend these GTCU at any time. The applicable terms are those in force on the Site on the date You access it or place Your order. The date of the last update is stated at the top of these terms.

Article 1: Seller Identification

The sales offer and the Site are provided by the company:

Company name: Feel Diffusion SAS

Trade name: FiiLiT

Legal form: Simplified joint-stock company (SAS)

Share capital: 10 000 €

Registered office address: 8 Rue de Paris, 91570 Bièvres, France

SIRET number: 812 315 562 00015 (RCS Évry)

Intra-Community VAT number: FR 81 812 315 562

Customer Service email address: [EMAIL]

Telephone: +33 (0)1 60 13 90 45

Publication Director: Régis P.

Site host: Shopify Inc., 151 rue O’Connor, Rez-de-chaussée, Ottawa, Ontario K2P 2L8, Canada.

Article 2: Access to and Use of the Site

2.1 Access: The Site is freely accessible to any User with Internet access. All costs relating to access to the Site (hardware, software, Internet access costs, etc.) are borne exclusively by the User.

2.2 Customer Account: Creating an account may be necessary to access certain features. When creating an account, the Customer undertakes to provide accurate, complete and up-to-date information. The Customer must keep their login details (email address and password) confidential and notify FiiLiT without delay of any unauthorised use of their account; their liability shall be assessed in accordance with the circumstances and applicable law. Account creation is restricted to adults with legal capacity. The Customer may also place an order without an account where guest checkout is available.

2.3 User Obligations: The User undertakes to use the Site in accordance with these GTCU, the law and public decency. In particular, the User must not:

* Use the Site for illegal, fraudulent or harmful purposes.

* Disrupt or attempt to disrupt the proper functioning of the Site.

* Publish or transmit via the Site any illegal, threatening, defamatory, obscene, hateful or otherwise objectionable content.

* Infringe the intellectual property rights of FiiLiT or third parties.

* Collect information about other users without their consent.

2.4 Account Suspension/Closure: FiiLiT reserves the right to suspend or close a User's account and to deny them access to all or part of the Site, without prior notice or compensation, in the event of a breach of these Terms and Conditions, fraud, attempted fraud, or any other legitimate reason.

Article 3: Products

The products governed by these Terms and Conditions are those listed on the Site on the date the Customer visits it and identified as sold and shipped by FiiLiT (hereinafter the "Products"). They are offered subject to availability.

The essential characteristics of the Products (composition, volume, origin, instructions for use, and any certifications such as Cosmos Natural/Organic or Slow Cosmétique) are presented on the relevant product pages on the Site, in accordance with Article L. 111-1 of the French Consumer Code.

The essential characteristics of the Products shown on their product pages and confirmed at the time of ordering form part of the information on which the Customer may rely. Minor differences in photographic appearance (colour, packaging) do not alter FiiLiT's legal obligations.

Article 4: Prices

The price, currency, applicable taxes and delivery charges are displayed before the order is confirmed. The total amount payable is the amount shown in the final order summary. The payment and delivery methods actually available, together with their costs, are presented during the ordering process. For delivery outside the European Union, import duties and taxes may be added if they are not included in the displayed price; who is responsible for these charges and, where their amount cannot be calculated in advance, the possibility that they may apply are indicated before payment.

The prices shown on the product pages do not include delivery charges. The total amount payable by the Customer, including the price of the Products and delivery charges (calculated in accordance with the terms of Article 7), is shown on the order summary page before the order is finally confirmed.

FiiLiT reserves the right to change its prices at any time, it being understood, however, that the price shown on the Site on the date of the order will be the only price applicable to the Customer, subject to the availability of the Products at that price. Any promotional offers are valid for the period specified and for the Products concerned.

If a displayed price is the result of an obvious error, FiiLiT will inform the Customer without delay. FiiLiT will review the order in light of the rules applicable to contract formation and, if it cannot be fulfilled, will refund any amount received using the payment method used. No corrected price will be charged to the Customer without their consent.

Article 5: Orders

5.1 Capacity to Contract: Purchases of Products on the Site are reserved for adults (aged 18 or over) who have full legal capacity.

5.2 Ordering process: To place an order, the Customer must follow the steps described on the Site, including in particular:

* Selecting the Products and adding them to the basket.

* Checking the basket and making any necessary changes.

* Identifying themselves (logging in or creating an account, or using guest checkout if available) and providing delivery and billing information.

* Selecting the delivery method.

* Selecting the payment method (see Article 6).

* Checking the order summary.

* Accepting these Terms and Conditions in accordance with the procedure displayed during the ordering process.

* Confirming the order using a button that clearly indicates that placing the order entails an obligation to pay.

5.3 Order confirmation: Before confirming their order, the Customer may check its details and the total price and correct any errors. After the order has been placed and payment accepted, FiiLiT will send the Customer an email confirming the order and summarising the essential information (order number, products, prices, delivery charges, addresses...) and the applicable contractual terms, on a durable medium. The contract is concluded when FiiLiT confirms the order, subject to the availability of the Products (Article 5.6).

5.4 Proof of Transaction: FiiLiT's and its partners' computer records shall be considered evidence of communications, orders and payments. Records are archived on a reliable and durable medium.

5.5 Refusal of orders: FiiLiT reserves the right to refuse or cancel any order for legitimate reasons (previous dispute, suspected fraud, incorrect address, abnormal quantity, etc.) or to request supporting documents.

5.6 Product unavailability: If a Product becomes unavailable after an order has been placed, FiiLiT will inform the Customer by e-mail and offer a refund, a replacement (with the Customer’s agreement) or a wait (if possible). If no response is received within a reasonable period, the order may be cancelled in part or in full and refunded.

Article 6: Payment

6.1 Payment due: The total price is due immediately upon placing the order.

6.2 Payment methods: Payment is made in the currency displayed when placing the order, using one of the secure methods offered, including:

* Bank card: Carte Bleue, Visa, Mastercard, American Express (Amex). SSL-secured transaction via our payment service provider. Charged upon order confirmation.

* PayPal: Via the Customer’s PayPal account.

* Klarna: Payment options offered by Klarna (e.g. Pay now, Pay later), subject to Klarna’s terms and conditions.

* Alma: Instalment payment option (e.g. 4 instalments) offered by Alma, subject to Alma’s terms and conditions.

6.3 Payment security: Transactions are secured by SSL protocol. FiiLiT does not have access to the Customer’s complete bank details.

6.4 Verification and fraud prevention: Checks (including requests for supporting documents) may be carried out to prevent fraud. Failure to respond may result in the order being cancelled.

6.5 Payment incident: FiiLiT may suspend or cancel an order in the event of a refused payment or non-payment.

6.6 Retention of title clause: The Products remain the property of FiiLiT until the price has been paid in full. The risk transfers upon receipt by the Customer.

Article 7: Delivery

7.1 Delivery areas: FiiLiT delivers to Metropolitan France (including Corsica and Monaco), the European Union, and certain international countries. The list and conditions are detailed in our Shipping Policy, available here: https://fiilit.com/policies/shipping-policy. The Customer is responsible for checking any taxes or customs duties applicable upon entry into the destination country, which shall be borne by the Customer.

7.2 Delivery methods and times:

* The available delivery methods (Colissimo, Chronopost, Mondial Relay...) and their costs are offered when placing the order.

* The arrangements for delivery, signature and storage at a collection point depend on the carrier and service chosen.

* The usual preparation time and the transit times displayed outside the payment process are estimates; the delivery time communicated before order confirmation constitutes FiiLiT’s commitment. The Customer will receive a shipping e-mail with tracking details where this is provided for by the service chosen.

* If FiiLiT fails to fulfil its delivery obligation, the Customer may exercise the rights provided for in Article L. 216-6 of the French Consumer Code.

7.3 Delivery costs: Indicated before order validation and calculated according to the method, weight/volume and destination. The terms for free delivery are specified on the Website and in the Shipping Policy.

7.4 Receipt and Inspection:

* The Customer is invited to check the condition of the parcel and the Products upon receipt.

* In the event of an irregularity (parcel lost, damaged, opened, products missing or damaged), it is recommended that the Customer:

1. Make precise reservations on the carrier’s delivery note.

2. Refuse the parcel if necessary.

3. Confirm the reservations to the carrier (by registered letter with acknowledgment of receipt within 3 business days - recommended).

4. Promptly inform FiiLiT Customer Service ([EMAIL]) of the details of the irregularity and, where possible, provide photographs.

* Failure to make reservations with the carrier or inability to provide a photograph does not affect the Customer’s legal rights against FiiLiT (Article 10). FiiLiT is liable for loss of or damage to the Product until the Customer or a third party designated by the Customer takes physical possession of it, unless the Customer chooses a carrier not offered by FiiLiT.

7.5 Incorrect/incomplete address: Reshipping costs or return costs in the event of cancellation due to an incorrect address shall be borne by the Customer.

Article 8: Right of withdrawal

8.1 Period and scope: The Customer has 14 days from the day on which the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the Product to exercise the right of withdrawal, without having to give any reason, in accordance with Articles L. 221-18 et seq. of the French Consumer Code. This period applies to all Products, including those purchased on sale. For a single order delivered in several parcels, the period begins upon receipt of the last parcel; the Customer may notify FiiLiT of the decision as soon as the relevant Product is received.

8.2 Exclusions: The right of withdrawal does not apply to Products made to the Customer's specifications or clearly personalised (Article L. 221-28, 3°).

8.3 Exercise: The Customer shall notify FiiLiT of the decision by means of an unequivocal statement, using the “Withdraw” function available from the Customer’s account or the order tracking page (link in the confirmation e-mail), by e-mail ([EMAIL]) or by post to FEEL DIFFUSION SAS, 8 rue de Paris, 91570 Bièvres, France (see Article 1). The Customer may use the model form at the end of the Terms and Conditions of Sale/Use, but is not required to do so. FiiLiT shall acknowledge receipt without delay, on a durable medium, of any withdrawal submitted online.

8.4 Return of Products: The Customer shall return the Products within 14 days after notifying FiiLiT of the withdrawal, to the following address: FEEL DIFFUSION (FiiLiT Parfum du Voyage), 8 rue de Paris, 91570 Bièvres, France

8.5 Condition of the Product: The Customer may handle the Product to the extent necessary to establish its nature, characteristics and proper functioning. The absence of the original packaging or opening of the bottle does not, in itself, invalidate the right of withdrawal. The Customer is advised to return the Product in its original packaging with all its components and to indicate the order number, although this is optional.

8.6 Return costs: These shall be borne by the Customer, except where the Product is defective or damaged, or an error was made by FiiLiT (Article 10.3). The Customer may either ship the parcel themselves (tracked shipping is recommended) or request a return label, the cost of which shall be paid by the Customer via a secure payment link sent by FiiLiT.

8.7 Diminished value: The Customer shall be liable only for any diminished value of the Product resulting from handling other than that necessary to establish its nature, characteristics and proper functioning (Article L. 221-23 of the French Consumer Code). As our bottles are not delivered sealed, the hygiene exception in Article L. 221-28, 5° does not apply. If the contents have been sprayed, removed, decanted or refilled, FiiLiT may deduct from the refund only the diminished value actually ascertained; FiiLiT shall provide the Customer with the findings and calculation of the deduction before issuing any refund.

8.8 Refund: FiiLiT shall refund the Customer, without undue delay and no later than 14 days after being informed of the decision to withdraw, the amounts due for the returned Products. Where the withdrawal concerns the entire order, the refund shall include the initial delivery costs corresponding to the standard delivery method offered; any additional costs resulting from the Customer’s express choice of a more expensive method shall not be refunded. FiiLiT may withhold the refund until it has received the Products or until the Customer has provided proof of having sent them, whichever occurs first. The refund shall be made using the payment method used for the initial purchase, unless the Customer expressly agrees to another method that incurs no costs for the Customer. Details: Refund Policy, https://fiilit.com/policies/refund-policy

Article 9: Abusive Returns and Brand Protection

9.1 What constitutes an abusive return: FiiLiT reserves the right to refuse to process future orders and/or restrict access to the Site for Customers engaging in return practices deemed abusive or fraudulent. The following shall in particular be considered abusive:

* Repeated, substantiated returns of used Products or Products from which contents have been removed, in breach of the conditions set out in Articles 8.5 and 8.7.

* Systematic returns or returns at an abnormally high frequency suggesting that Products are being used beyond a simple inspection to verify their conformity, or an abuse of the right of withdrawal.

* Returns made well outside the statutory or contractual time limits without valid justification.

* Repeated claims of non-receipt despite formal proof of delivery from the carrier.

* Any conduct clearly intended to circumvent the established return rules or commit fraud.

9.2 Procedure in the event of suspected abusive returns:

* If abusive practices are suspected, FiiLiT may contact the Customer to request clarification.

* If the abusive nature of the conduct is confirmed, FiiLiT will inform the Customer in writing (by e-mail or letter) of the reasons for refusing the return or of the restrictions being considered (e.g. refusal of future orders, requirement to use a specific delivery method with signature, reporting...).

* FiiLiT reserves the right to take any appropriate legal action to protect its commercial interests and prevent fraud.

9.3 Returns of inauthentic or modified products: If the returned Product is not the one originally shipped, has been altered or modified, or shows clear signs of counterfeiting, FiiLiT will inform the Customer of its decision and the reasons for it, and may refuse to refund the price of that Product and retain relevant evidence, without prejudice to the Customer’s legal rights.

Article 10: Legal Guarantees

All Products sold on the Website benefit from the applicable legal guarantees, namely:

10.1 Legal guarantee of conformity (Articles L. 217-3 et seq. of the French Consumer Code):

* FiiLiT is required to deliver a Product that conforms to the contract and is liable for any lack of conformity existing at the time of delivery.

* Any lack of conformity is presumed to have existed at the time of delivery if it becomes apparent within two (2) years of delivery.

* In the event of a lack of conformity, the Customer may choose between repair or replacement of the Product. However, FiiLiT may decline to act in accordance with the Customer’s choice if that choice entails a manifestly disproportionate cost compared with the other option, taking into account the value of the Product or the significance of the lack of conformity. In that case, FiiLiT must, unless this is impossible, proceed with the option not chosen by the Customer.

* If repair and replacement of the Product are impossible, the Customer may return the Product and receive a refund of the price, or keep the Product and receive a partial refund. The Customer has the same right if the requested solution cannot be implemented within a reasonable time, and no later than 30 days after the request, or without major inconvenience to the Customer, taking into account the nature of the goods and the use sought.

* However, the sale may not be rescinded if the lack of conformity is minor.

* The legal guarantee of conformity applies at no cost to the Customer.

10.2 Legal guarantee against hidden defects (Articles 1641 to 1649 of the French Civil Code):

* FiiLiT is liable under the guarantee for hidden defects in the item sold that render it unfit for the purpose for which it is intended, or that so diminish its usefulness that the Customer would not have purchased it, or would have paid a lower price, had they known of them.

* The defect must have existed at the time ownership was transferred and be discovered subsequently, without the Customer having known of it.

* Any action based on a defect warranting rescission of the sale must be brought by the Customer within two (2) years of discovering the defect.

* In this case, the Customer may choose either to return the item and receive a refund of the price (rescission of the sale), or to keep the item and receive a partial refund (price reduction).

10.3 Exercising the guarantees: To make a claim, the Customer should contact FiiLiT Customer Service by e-mail at [EMAIL], stating, if possible, their order number, the Product concerned and a description of the defect observed. A photo of the Product and its packaging is requested where physically possible in order to assess the claim; failure to provide one does not deprive the Customer of their rights. FiiLiT will specify the procedure to be followed. The costs of returning a non-conforming or defective Product are borne by FiiLiT (upon presentation of proof of payment or by means of a prepaid return label). These guarantees apply independently of any commercial guarantee.

Article 11: Liability

11.1 Liability (Sale): Nothing in these terms and conditions limits rights arising from the legal guarantee of conformity, the guarantee against hidden defects or liability that cannot be excluded by law. FiiLiT shall not be liable for damage resulting from:

* improper use of the Product, professional use of Products intended for consumers, negligence or failure to maintain the Product attributable to the Customer;

* normal wear and tear of the Product;

* force majeure (Article 17).

11.2 Limitations of Liability (Use of the Website):

* FiiLiT endeavours to ensure that the Website is available but cannot guarantee its continuous availability (possible interruptions for maintenance, technical reasons, etc.).

* FiiLiT cannot be held liable for damage related to the use of the Internet (intrusions, viruses, service outages, etc.).

* The Website may contain links to third-party websites; FiiLiT is not responsible for the content or practices of such websites.

* FiiLiT does not guarantee that the Website will be free from errors or bugs.

Article 12: Intellectual Property

All elements of the Website www.fiilit.com, whether visual (trademarks, logos, photographs, graphics, videos, etc.) or audio, as well as the texts, comments, works, illustrations, the website structure, and the underlying technology (software, databases), are the exclusive property of FEEL DIFFUSION SAS (FiiLiT) or its partners and are protected by French and international intellectual property laws (copyright, trademark law, database rights).

The "FiiLiT" trademark, together with all figurative or non-figurative marks and, more generally, all other trademarks, illustrations, images and logos appearing on the Products, their accessories and their packaging, whether registered or not, are and shall remain the exclusive property of FiiLiT.

Any total or partial reproduction, modification, adaptation, translation or use of these elements, in any form and on any medium, without the express, written and prior consent of FiiLiT, is strictly prohibited and constitutes infringement, punishable under Articles L. 335-2 et seq. of the French Intellectual Property Code.

FiiLiT's failure to initiate legal proceedings upon becoming aware of such unauthorised uses shall not constitute acceptance of those uses or a waiver of the right to take legal action.

Creating simple hyperlinks that lead directly to the Website's home page or any other page of the Website requires FiiLiT's prior written consent. Under no circumstances may such links be created in a context that could harm FiiLiT (denigration, unfair competition, etc.). FiiLiT reserves the right to request the removal of any unauthorised link. Deep links or links using the "framing" or "in-line linking" technique are strictly prohibited.

Article 13: Personal Data

FiiLiT collects and processes Customers'/Users' personal data in accordance with the GDPR and the French Data Protection Act.

Purposes: Order management, delivery, payment, customer relations (after-sales service), sending offers (with consent), fraud prevention, website improvement, statistics.

Data collected: Identity, contact details, purchase history, connection data...

Recipients: FiiLiT departments, processors (payment, transport, hosting, etc.).

Retention period: The period necessary for the purposes pursued + statutory periods.

Customer/User rights: Access, rectification, erasure, objection, restriction, portability, withdrawal of consent, post-mortem directives.

Contact for data protection:

• E-mail: [EMAIL]

• Post: FEEL DIFFUSION SAS - Data Protection, 8 Rue de Paris, 91570 Bièvres, France.

CNIL complaint: You may file a complaint at www.cnil.fr.

For complete and detailed information about our practices, please consult our Privacy Policy available here: https://fiilit.com/policies/privacy-policy.

Article 14: Terms Applicable to Resellers (Reminder)

These Terms and Conditions of Sale/Use do not apply to authorised professional Resellers. Their relationship with FiiLiT is governed by a specific distribution agreement and/or separate B2B Terms and Conditions of Sale. Contact us via the dedicated channels: https://fiilit.com/collections/professionnels.

Article 15: Terms Applicable to Affiliates (Reminder)

These Terms and Conditions/Terms of Use do not apply to Affiliate partners. Their relationship with FiiLiT is governed by the Specific Terms and Conditions of the FiiLiT Affiliate Program [https://fiilit.com/pages/affiliate], which set out, in particular, promotional obligations, rules for using links, commissions, and the requirement to comply with the policies of the third-party platforms used (e.g. TikTok) as well as the regulations applicable in the authorised territories (e.g. UK, ES, FR, IE, IT for TikTok Affiliates, subject to confirmation in the Affiliate Terms).

Article 16: Sales via Third-Party Platforms (e.g. TikTok Shop)

Orders placed on Amazon or another marketplace are also subject to that platform’s terms for return procedures. On Amazon, the applicable return period is 30 days, in accordance with the order terms. The Customer’s statutory rights, including the legal guarantee of conformity and the guarantee against hidden defects, remain applicable; the responsible seller is the one identified at the time of purchase. These Terms and Conditions/Terms of Use apply to the Product itself (quality, statutory guarantees) and to matters handled directly by FiiLiT.

Article 17: Force Majeure

Neither party shall be liable for the failure or delay in performing an obligation due to an event of force majeure within the meaning of Article 1218 of the French Civil Code, that is, an event beyond its control which could not reasonably have been foreseen when the contract was concluded and the effects of which cannot be avoided by appropriate measures. A strike or breakdown does not automatically constitute an event of force majeure. FiiLiT shall inform the Customer of the impact of the event on the order and shall apply the statutory rights relating to delivery, termination of the contract and refunds.

The party experiencing the event shall promptly inform the other party that it is unable to perform its obligation and provide justification. The suspension of obligations shall under no circumstances give rise to liability for failure to perform the obligation in question, nor entail the payment of damages or late-payment penalties.

As soon as the cause of the suspension of their mutual obligations ceases to exist, the parties shall use their best efforts to resume the normal performance of their contractual obligations as quickly as possible. If the impediment is permanent or continues for more than thirty (30) days, either party may terminate these Terms as of right by written notice, without any right to compensation. If the termination concerns an ongoing order, FiiLiT shall issue a refund in accordance with Article 8.8.

Article 18: Partial Invalidity / Severability

If one or more provisions of these Terms and Conditions are held to be invalid, declared invalid pursuant to a law or regulation, or following a final decision of a competent court, or if they become unenforceable for any reason whatsoever, the remaining provisions shall retain their full force and effect. The parties shall then endeavour to replace the invalid provision with a valid provision that most closely reflects the intent and purpose of the original provision.

Article 19: No Waiver

A party’s failure at any given time to rely on any provision of these Terms and Conditions, or its tolerance of a breach by the other party of any of the obligations referred to herein, shall not be construed as a waiver by that party of its right to rely subsequently on any such provision or obligation.

Article 20: Entire Agreement

These Terms and Conditions, the order summary sent to the Customer and the order confirmation email form a contractual whole and constitute the entire contractual relationship between the Parties concerning the subject matter hereof. They replace and supersede any prior agreement, whether verbal or written, having the same subject matter.

Article 21: Governing Law and Dispute Resolution

21.1 Governing law: These Terms and Conditions/Terms of Use are governed by French law. This choice shall not deprive a consumer residing in another country of the protection afforded by the mandatory provisions applicable under the law of their country of residence. The French version shall prevail; any translation made available for another country shall not reduce the consumer’s rights.

21.2 Prior complaint: In the event of a dispute or complaint, the Customer shall first contact FiiLiT Customer Service in order to seek an amicable solution:

* By email: [EMAIL]

* By postal mail: FiiLiT Customer Service, Feel Diffusion SAS, 8 Rue de Paris, 91570 Bièvres, France.

21.3 Consumer mediation: In accordance with Articles L. 611-1 et seq. of the French Consumer Code, following a written complaint to FiiLiT (Article 21.2) that has not been resolved, the Customer may refer the matter free of charge to a consumer mediator. FiiLiT is a member of the FEVAD E-commerce Mediator Service. Postal address: Médiateur de la consommation FEVAD - BP 20015 - 75362 PARIS CEDEX 8. Website: https://www.mediateurfevad.fr. Mediation is optional and does not deprive the Customer of the right to bring a case before a court.

FiiLiT is a member of the FEVAD E-commerce Mediator Service (Fédération du e-commerce et de la vente à distance). To find out how to refer a matter to the Mediator and contact them:

* Postal address: Médiateur de la consommation FEVAD - BP 20015 - 75362 PARIS CEDEX 8

* Website: https://www.mediateurfevad.fr

21.4 Competent courts: The Customer may bring a case before the competent courts in accordance with the rules applicable to consumer contracts, including, where provided for by those rules, the courts of the place where the Customer was residing when the contract was concluded or when the harmful event occurred.

MODEL WITHDRAWAL FORM

(Please complete and return this form only if you wish to withdraw from the contract. We recommend sending it by e-mail to [EMAIL] for faster processing)

For the attention of:

Feel Diffusion SAS (FiiLiT)

Customer Service / Withdrawal

8 Rue de Paris

91570 Bièvres, France

E-mail: [EMAIL]

I/We () hereby give notice () of my/our () withdrawal from the contract for the sale of the following goods ()/for the provision of the following services (*) :

Order number: ...........................................................................

Ordered on ()/Received on () : ....................................................................

Name of the product(s) concerned by the withdrawal:

...........................................................................

Name of the consumer(s): ...............................................................

Address of the consumer(s): ..........................................................
..................................................................................................

E-mail address (associated with the order): ..................................................

Telephone number (optional): ............................................................

Signature of the consumer(s) (only if this form is notified on paper):

Date: ..........................................

(*) Delete as appropriate.