Delivery, returns and secure payment
To contact us by email: parfumduvoyage@fiilit.com
By phone: +33160139045
Shipping and returnsDelivery in 48 to 72 hours to your home
Packages are generally shipped within 2 days after payment is received.
Our perfumes, accessories and beauty products purchased on the fiilit.com website are delivered to the address you gave us when ordering, in Metropolitan France, European Union.
Please note: if you order our FiiliT products for delivery outside the European Union, you will be subject to import obligations and taxes once your package arrives at its destination. Additional customs clearance fees will be your responsibility. We advise you to contact the customs service for more information.
In order to give a gift to someone, you have the option of choosing a different delivery address by clicking on "other delivery address".
Regarding Colissimo delivery: This delivery method allows you to receive your package within 48 hours to 72 hours for any order placed before 12 p.m., provided that the products are not out of stock. The delivery times announced are calculated in working days (excluding Saturdays, Sundays and public holidays) for Metropolitan France.
Packages are shipped with a tracking number and delivered without signature. They can also be sent and delivered against signature. Please contact us before choosing this delivery method, as it incurs additional costs. Regardless of the delivery method chosen, we will send you a link to track your package online. Shipping costs include preparation, packaging and postage costs. Preparation costs are fixed, while transport costs vary depending on the total weight of the package. We recommend consolidating all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each order. Your package is shipped at your own risk, but special attention is paid to fragile items. The box dimensions are appropriate and your items are properly protected. Feel Diffusion SAS is not responsible for returns due to incorrect addresses provided by the customer.
A secure payment service
Your online payment is secured by Strip and Paypal.
Our site fiilit.com does not keep any information concerning your payment, since it is made on the third-party platform of Stripe, Shopify and Paypal in an encrypted and secure manner guaranteeing your personal data. A secure payment service with SSL With Visa/Mastercard. For more information on the protection of your data, you can consult the Stripe and Paypal page, Privacy policy and the protection of your personal data.
Guaranteed customer service
You have any questions or doubts, do not hesitate to contact us!
We remain at your disposal at 0160139045 (10 a.m. to 5 p.m.) or at the following address: parfumduvoyage@fiilit.com for any information.
Guaranteed tracking of your order. Your order is confirmed by email once the transaction has been completed. You can track the shipment of your package online via the post office interfaces.
Guaranteed satisfaction or your money back.
If one of our products does not satisfy you or if it is damaged, you have the option of sending it back to us! You have 14 days to ship your products back to us. We tolerate the return of our products only if they are in their original condition, in their packaging and unused. In the event of problems with your order, reshipment costs will be borne by FiiLiT. We will replace or refund the products returned by transfer within 30 days. In order to guarantee the return of the products, you must send us an email to the following address parfumduvoyage@fiilit.com or by post to 8 rue de Paris 91570 Bièvres, France explaining the causes of the return. Transport costs are your responsibility unless there is a problem with the order.
In North America, we have entrusted transport as a priority to Canada Post, whose delivery process is very similar to that known in France with the post office. For more information, we invite our customers to contact the Canada Post website.