Terms of Sale (CGV)

Article 1 - Content and scope

These general conditions of sale apply automatically to any distance sale of products, concluded between the company Feel Diffusion under the brand FiiLiT, hereinafter FiiLiT, and a consumer.

Orders from professionals or similar persons are therefore excluded and will not be served, in particular when the order that may be placed with us exceeds the normal needs of a consumer or is part of an abnormal flow of orders at the same address. billing or delivery.

The sale is deemed to have been concluded on the date of acceptance of the order or on immediate purchase by the seller.

Prior to this date, these conditions of sale are made available to any purchaser for informational purposes.

Any order implies unreserved acceptance of these general conditions of sale which prevail over all other conditions, with the exception of those which have been expressly accepted by the seller.

It is recalled that the validation of the order form constitutes an electronic signature which has, between the Parties, the same value as a handwritten signature.

The buyer declares to have taken cognizance of these general conditions of sale and to have accepted them before his immediate purchase or the placing of his order. In this regard, they are enforceable against it in accordance with the terms of Article 1119 of the Civil Code.


Feel Diffusion, a French company established in France is an SAS with a capital of € 20,000 located at 8 Rue de Paris 91570 BIEVRES (France) registered with the RCS of Evry (Essonne) under number 81812315562, INTRACOM VAT number FR81812315562

Customer Service: service telephone 0160139045, postal address 8 Rue de Paris 91570 BIEVRES, e-mail address [email protected]

FiiLiT markets various products from perfumery, (hereinafter the Products) through its electronic site http://www.fiilit.com, exclusively for non-professional natural person consumer buyers.


First and foremost, FiiLiT products are part of an assumed desire for alternative perfumery and are to this day:

Perfume waters intended for external use. Under no circumstances should the information mentioned on our products, our website or our commercial and advertising documents replace the advice of a healthcare professional.

The Products offered for sale by FiiLiT are those presented on the Site on the date of consultation by the Internet user, within the limit of available stocks.

The photographs and graphic representations of the Products are contractual.

Our Products are described and presented with the greatest possible accuracy. If you would like further information, please send us a message at the customer service address [email protected].

2.1: Updating of information and possible anomalies

If, despite all our vigilance and our precautions, material or technical input errors occur when uploading, we thank you for letting us know, so that we can make the necessary corrections. We reserve the right to correct or modify the content of the Site at any time and without notice.
Any possible dispute in this regard will be assessed and resolved by returning the Product for refund or exchanging the Product according to your choice (in the event of an error on our part, the return costs will be exceptionally at our expense) or else within the framework of the guarantees mentioned below.


3.1 Prices

The prices appearing on the Site are indicated in Euros (€) all taxes included, excluding shipping costs and are subject to change during the year. Products ordered on the Site are at the rate in effect on the day the order is registered.

The prices take into account the VAT applicable on the day of the order. If the rate were to be changed, these changes will be billed on the basis of the rates in effect at the time of validation of the order by the Purchaser, subject to the availability of said products.

3.2 Promotional Offers

Product offers and promotional offers, mentioned as such, are valid as long as they are visible on the site and available in stock.

Promotional codes are valid until the date indicated by FiiLiT.

The prices and promotional offers offered on the Site are valid only for products sold on the site www.fiilit.com and cannot be applied to products sold in stores or on other websites and vice versa.

Article 4 ORDER

By order, we mean any order relating to our Products appearing on our site.

The acceptance of the order by the seller results from the direct delivery of the products ordered.

Any order receivedto the seller is deemed to be firm and final.

It entails full adherence and acceptance of these general conditions of sale and obligation to pay for the products ordered.

4.1 Navigation within the Site

The Internet user can browse freely on the various pages of the Site, without being committed to an order. The Internet user is responsible for the telecommunications costs when accessing the Internet and using the site.

4.2 Place an order

Reminder: The Site is available to Individuals.
 Orders from professionals or similar persons are therefore excluded and will not be served, in particular when the order that may be placed with us exceeds the normal needs of a consumer or is part of an abnormal flow of orders at the same address. billing or delivery.

To place an order, the Customer must have the legal capacity to contract, that is to say, have the legal majority and not be under guardianship or guardianship.

If the Internet user wishes to place an order, he can do so through the website and become a Buyer.

All contractual information is presented in French.

Once his purchases are complete, the Buyer must enter the information necessary for the registration and tracking of his order:

• For a customer ALREADY REGISTERED: enter their username and password,
• For a NEW CUSTOMER: title, last name, first name, postal address, e-mail address and telephone number.

All new Customers receive by email an acknowledgment of receipt summarizing their access codes. By clicking on the return link, the Customer acknowledges that the information provided is correct and he can continue his order. This information will be confirmed at the time of delivery at the latest.

The Buyer declares to have read the Conditions of Sale prior to placing his Order and acknowledges that the validation of his Order implies acceptance of their terms.

The Purchaser further acknowledges that the Conditions of Sale are made available to him in a manner that allows them to be stored and reproduced, in accordance with legal provisions.

The offers presented by FiiLiT on the Site are valid for the duration of their publication on the said Site and within the limits of available stocks.

In order to place an Order, the Buyer must provide FiiLiT with data concerning him and complete an online form accessible from the Site.

The sales contract is formed when the Buyer clicks on the "validate" button when confirming the Order. It is recalled that the validation of the order form constitutes an electronic signature which has, between the Parties, the same value as a handwritten signature.

Until this final step, the Buyer has the option of going back to the previous pages and correcting and modifying his Order and the information provided previously.

The Buyer has the obligation to pay the amount displayed at the end of the verification process, as well as the delivery costs as set out in the Conditions of Sale.

The Buyer receives by email, within 24 hours, an acknowledgment of receipt summarizing his Order. The Buyer acknowledges that this email, the information of which is taken from the registration of his Order, constitutes proof of the nature of the contract and of its date.

The Buyer must therefore provide a valid e-mail address when filling in the fields relating to his identity.

Suspension of the Order: FiiLiT reserves the right to block or cancel the order placed on the Site, from a Customer with whom there is a payment arrears or a dispute relating to the payment of a previous unresolved order, until '' to resolve the problem, or for a legitimate reason relating to the abnormal nature of the order or to a means of payment, in particular when the Customer's Order does not correspond to the FiiLiT offer or in the event of an incorrect address or invalid coordinates.

4.3: Product availability

In the event that the item ordered is unavailable, FiiLiT will inform the Customer by email. If he wishes, the Customer may, at his option, maintain his order pending the availability of the Product, be reimbursed for the price of the unavailable Product without additional compensation, or benefit from a credit for an amount equal to the product price unavailable. He can make his choice known by simply returning an email to the address: [email protected].

Article 5 - Payment and payment security

The Products will be invoiced to the Buyer on the basis of the prices in effect at the time of validation of the order.

Unless otherwise expressly provided for in the special conditions, payment of the price is made in cash when ordering.

No order can be taken into account in the absence of full payment by this date.

Payment of the ordercan be done:
• By credit card via the PAYGREEN platform or by PAYPAL (FiiLiT has no access to these details and does not keep them on its servers).
• By bank transfer, in this case FiiLiT's bank details appear when confirming the order,

The Buyer must have the necessary authorizations to use the payment method he has chosen for his order.

FiiLiT cannot be held responsible for any fraudulent use of any means of payment. Any fraudulent use of the bank card cannot give rise to reimbursement by FiiLiT.

An invoice will be given to the buyer on request.


FiiLiT retains full and entire ownership of the products sold until the price has been fully collected (including fees and taxes).

Article 7 - Delivery and termination of the contract

The Product will be delivered to the contact details indicated by the Purchaser on the form filled in when ordering.

In the event of an error in the address indicated by the Customer which would cause the parcel to be returned to FiiLiT warehouses, the Purchaser will be required to pay postage again in order for the parcel to be returned to him.

FiiLiT will ship the Product within 48 working hours after the order has been confirmed (preparation time). Delivery times are then those of DHL or Colissimo.

If this deadline is exceeded by FiiLiT, an email will be sent to the Buyer and the latter will have the possibility of canceling the Order and, if his bank account has already been debited, of being reimbursed the price of the Product. within 30 days.

If the Product is delivered after the cancellation of the Order, reimbursement will take place upon receipt by FiiLiT of the Product in its original condition.

The return of the Product and the reimbursement of the Purchaser will take place under the conditions set out below in Article 9 Withdrawal Period.

FiiLiT is released from responsibility for delivery in the event of an incorrect or missing statement in the delivery address and / or the identity of the Purchaser.

Upon receipt of the Order, the Buyer is required to indicate in writing his reservations or to refuse the package if it is suspected of having been opened or damaged, and to report it to FiiLiT at the following address: parfumduvoyage @ fiilit.com, appearing in the contact section of the 'Contact us' site, no later than the 1st working day following receipt of the Order.

Failing this, the Order will be considered delivered in good condition and may not be the subject of any subsequent dispute.

7.1 Costs and delivery method

The delivery costs and the delivery method depend on the delivery address.

For mainland France:

• Free collection at our showroom in Bièvres at 8 rue de Paris, 91570 BIEVRES

Free delivery in France from € 59 including VAT of order

• Colissimo home delivery without signature: € 7.2 incl.

• Delivery of samples: € 5.4 incl.

International Europe:

Delivery in Europe with Colissimo:

• Europe for orders under € 59 including tax: € 12 including tax

Free delivery in Europe from 59 € of purchase

• Delivery of samples: € 5.4 incl.

• Delivery in non-EU zone: € 14.4 incl. Tax for orders under € 59 incl.

• Delivery in non-EU zone for orders from € 59 to € 90 including tax: € 18 including tax

• Delivery of samples for the non-EU zone: € 9.6 incl.

Free delivery in non-EU zone for orders over 90 € incl.

International World (including the West Indies):

• Sample delivery: € 12 incl.

• Delivery of orders equal to or greater than € 59 including tax: € 24 including tax

• Delivery of orders equal to or greater than € 59 including tax: € 24 including tax

• Delivery of orders from € 59 to € 90 including tax: € 36 including tax

Any order placed on the Site for delivery outside mainland France may be subject to customs duties or other local taxes or import duties or state taxes in the country of destination. The payment of these rights and sums is the sole responsibility of the Customer.

FiiLiT cannot be held responsible for any delay and / or costs related to the customs clearance operations of the products, and thus disclaims all liability if taxes are not paid by the Buyer.

FiiLiT is not required to verify / inform the Buyer of applicable customs duties and taxes, the Buyer is required to take these steps.

7.2 Delivery times

FiiLiT makes its best efforts to deliver the Buyer as soon as possible.

Delivery times depend on the delivery area. They are provided for information only and apply only to immediately available Products.

Products ordered that are not immediately available are not affected, the time under which the product is available must be added together with the time of the delivery method chosen to estimate the delivery date.

However, in view of contingencies and contingencies always possible, the maximum delivery time (this time including the time preparation, processing of the Order and the delivery time), on which FiiLiT undertakes in accordance with the LAW (articles L. 111.1 and L 216-1 of the Consumer Code) is three (3) weeks to from the validation of the Order.

After this period, the Purchaser may cancel his order under the conditions and according to the terms of Articles L 216.2 et seq. Of the Consumer Code, by letter or by any other writing on a durable medium, if after having attached it to us, according to the same terms and conditions, to make the delivery within a reasonable additional period, FiiLiT has not performed within this period. The contract will be considered terminated upon receipt of your letter or writing informing us of such termination, unless you have been delivered in the meantime and you agree to keep the Products delivered after the deadline. Nevertheless, in accordance with the law, you have the possibility in your capacity as consumer to immediately withdraw from the contract, when this date or this period constituted for you an essential condition of the contract which results from the circumstances surrounding the conclusion of the contract or from an express request from you before the conclusion of the contract (for examples birthday, celebration or special event, etc.)

In the event of termination, you will be reimbursed for the full amount paid, at the latest within fourteen (14) days following the date on which the contract is terminated.

7.3 Transport risks

The risks of transport to the delivery address are borne by FiiLiT, as Seller, when FiiLiT is responsible for entrusting delivery to a carrier or to the Post Office.

If the Buyer himself takes delivery at our head office in Bièvres, he will bear the risks of transport.

When the transport risks are borne by FiiLiT, any finding of missing items and / or damage must be notified by the Purchaser to FiiLiT, in the following terms, in order to allow FiiLiT to make any useful declaration to the transporter.

Apparent damage to packaging: an immediate report on the packaging and the Products is drawn up if possible, with the carrier, or his agent, on the transport document.

Non-apparent damage to packaging: a report on packaging and Products that have deteriorated must be made by registered letter with acknowledgment of receipt (LRAR) and sent by the Purchaser and failing that by FiiLiT, to the carrier within the three (3) days following receipt.

In these two cases, it is important to inform FiiLiT upon receipt of the package and send it a copy of any inventory or finding of damage, by post, 8 Rue de Paris 91570 Bièvres, and / or email at [email protected].

Article 8 After-sales service

The customer can contact the FiiLiT after-sales service for any question relating to the Products or to placing an order by email at [email protected].

He can also write to the FiiLiT postal address 8 Rue de Paris 91570 Bièvres.

Article 9 - Withdrawal period

If you made a mistake during your purchase or if you changed your mind, this is also your right. We promise to exchange it or refund it to you.

Distance selling on our Site offers you the possibility of withdrawing and returning Products that do not suit you (Art L221-18 of the Consumer Code).

You have a period of fourteen (14) days from receipt of the Products to inform FiiLiT of your desire to withdraw without having to justify the reasons.

All you need to do is inform FiiLiT by post or email and return the new and unused Products to us at the following address FiiLiT 8 Rue de Paris 91570 Bièvres.

- The return of the package is the responsibility of the Buyer in the following cases:

• Return with request for full refund of the Order,
• Return with request for partial refund of the Order,
• Exchange for another perfume.

When the fourteen (14) day period expires on a Saturday, Sunday or a public holiday, it is extended until the next working day.

The refund will be made to you after receipt of the returned complete Product and / or proof of its return, in order to check its condition. After verification, the refund will be made as soon as possible and at the latest within fourteen (14) days following the date on which FiiLiT. will have received the returned Products. The initial shipping costs are included in this reimbursement, the return costs remain the responsibility of the Buyer.

If all of the returned Products modify the total of the initial Order to the point of bringing it below the minimum purchase amount giving access to free delivery costs, said costs will then be deducted from the refund.

FiiLiT will use a bank transfer to reimburse you or directly to your payment account unless you have expressly agreed to use another payment method.

Article 10 Resale

The Products offered on the Site are not intended for resale. These Products are sold exclusively on the Site and in a distribution network of partner shops (list on site). Any resale or use for promotional purposes of Products purchased via the Site outside this network and in particular on the Internet is strictly prohibited, and regardless of an infringement of the brand or the image of the products, may be liable to engage the responsibility of its authors.

Article 11 Your GUARANTEES

Because we want to be irreproachable in quality, our Articles undergo very strict controls at all stages of production. The development of our Articles goes through a rigorous selection of materials and particular care is taken in the finishes.

If, despite all our precautions, an item is delivered to you damaged or with a defect, we undertake to exchange it or refund it to you.

FiiLiT cannot be held liable in any way whatsoever for breach of contract in the following cases:

• In the event of inaccuracy of the information provided on the Site,

• In the event of a technical problem preventing access to the Site,

• In the event of an intrusion or presence of a computer virus on the Site, in the event of a stock shortage or unavailability of a Product offered on the Site,

• In the event of a total or partial disruption or strike, in particular of postal services and means of transport and / or communication,

• In case of force majeure, pandemic,

• In the event of delay or damage in the delivery of the Products ordered when these are due to the fault of the Purchaser, to an unforeseeable and insurmountable fact of a third party or in the event of force majeure or pandemic,

• In the event of physical damage caused to the Purchaser as a result of the use of products ordered via the Site when this damage is due to a fault of the Purchaser, to an unforeseeable and insurmountable fact of a third party to the contract, or in a case of force majeure,

You also have the LEGAL GUARANTEES:

Article L 217-4 of the Consumer Code,

The Seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when it has been charged to it by the contract or has been carried out under its responsibility.

Article L 217-5 of the Consumer Code

The Good complies with the contract:

1. If it is fit for the use usually expected of a similar good and, where applicable:

- If it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;

- If it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;

2. Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L 217-12 of the Consumer Code

The action resulting from the lack of conformity lapses two years after delivery of the goods.

Article 1641 of the Civil Code

The seller is bound by the warranty for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduces this use to such an extent that the buyer has not acquired it, or has not acquired it. would have given a lower price, if he had known them.

Article 1648 of the Civil Code

The action resulting from crippling defects must be brought by the Purchaser within two years of the discovery of the defect.
In the case provided for in Article 1642-1, the action must be brought, under penalty of foreclosure, within one year of the date on which the seller can be released from apparent defects or lack of conformity.

ARTICLE 12 Intellectual property

The website http://www.fiilit.com is a work of the mind protected by Intellectual Property Law.

Any text, design, brand, logo, sign, product name, title, sound and music, graphics, video, user interface, visual interface, photography and source code (hereinafter the Content) including, and without this list either exhaustive, the operation and appearance of these Contents appearing on the site are the exclusive property of FiiLiT, the sole holder of the intellectual property rights and are consequently protected by the texts relating to Intellectual Property.

Any reproduction and / or full or partial representation, use, adaptation or modification of the Site or any of its components on any medium whatsoever, and in any form whatsoever, for other purposes, in particular commercial purposes, is expressly prohibited.

Any reproduction and / or representation of the Site or any of its elements must be subject to the express prior authorization of FiiLiT.

Any customer can contribute to enriching the content of the Site via comments posted on the Product pages. In this case, the customer undertakes to grant to FiiLiT, for the duration of the rights, as provided for by the French legislation in force, the right to use his contributions that he has voluntarily sent to him, including, and without this list being exhaustive, by reproducing, representing, distributing, translating, adapting, modifying, combining with other elements.

Buyers agree not to make any use of this content; any total or partial reproduction of this content is strictly prohibited and is liable to constitute an offense of counterfeiting.

Article 13 Information Technology and Freedoms

The personal data provided by the buyer are necessary for the processing of his order and the establishment of invoices.

They may be communicated to FiiLiT partners responsible for the execution, processing, management and payment of orders.

The Buyer has a right of permanent access, modification, rectification and opposition with regard to information concerning him. The Buyer can exercise this right by contacting FiiLiT via the contact details in the "contact" section of the Site or by writing to FiiLiT 8 Rue de Paris 91570 Bièvres (France).

FiiLiT may send promotional offers, including newsletters, by post or email, once the Buyer's consent has been obtained as part of the registration process.

The Buyer is informed that FiiLiT wishes to place a cookie on his computer in order to record information relating to the Buyer's navigation on the Site as well as the information provided by the Buyer through the online form.

The purpose of installing cookies is to record this information so that it can be read on the Buyer's next visits to the Site and thus prevent the Buyer from filling out the form provided on each of his visits.

However, the Buyer has the right to oppose the recording of cookies on his computer and must comply with the instructions of his browser. For technical reasons, however, the Buyer is advised that certain parts of the Site may only be accessible to him if he accepts the installation of cookies.

Article 14 Convention on Evidence

It is expressly agreed that the Parties may communicate with each other by electronic means provided that technical security measures intended to guarantee the confidentiality of the data exchanged are put in place.

The two Parties agree that the emails exchanged between them validly prove the content of their exchanges and, where applicable, their commitments, in particular with regard to the transmission and acceptance of Orders.

Article 15 No Partial validity

If one or more provisions of the GTC are held to be invalid or declared as such, the other provisions will retain all their force and all their scope. The Parties then agree to replace the null or invalid clause with a clause which is closest to the initial content.

The fact that one of the Parties does not invoke a breach by the other party of any of the obligations referred to in the GTC cannot be interpreted, for the future, as a waiver of the obligation in question.

These GTC and the order summary sent to the Purchaser form a contractual whole binding the Parties. In the event of any contradiction between these documents, the GTC will prevail.

Article 16 - Competent court

All disputes to which the purchase and sale transactions concluded in application of these general conditions of sale could give rise, concerning their validity, interpretation, execution, termination, consequences and consequences and which would not have could be resolved amicably between the seller and the customer, will be submitted to the competent courts under the conditions of common law.

For the definition of the competent court, the seller elects domicile at 8 Rue de Paris 91570 Bievres.

Article 17 - Language of the contract

These general conditions of sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will prevail in the event of a dispute.

Article 18 - Mediation

The Buyer may have recourse to conventional mediation, in particular to the Consumer Mediation Commission or to existing sectoral mediation bodies, or to any alternative method of settling disputes (conciliation, for example) in the event of dispute.
Address of the conciliator of justice:

House of Justice and Law, Villemoisson-sur-Orge 91360
Trianon 72 route de Corbeil

Model withdrawal form

This model can be used by any customer, within the limits and conditions stated in the present Terms and Conditions of Sale, to ask for a withdrawal from any contract with Feel Diffusion concluded when placing an order on the website.

To: Feel Diffusion SAS, 8 rue de Paris 91570 Bièvres, France

I/We* hereby give notice that I/We* withdraw from my/our* contract of sale of the following goods*/provision of the following service*

Ordered on*/received on*

Name of consumer

Address of consumer(s)

Signature of consumer(s) (only if this form is notified in writing)


*Delete as appropriate.


All rights reserved – 03 février 2016