Shipping policy

FiiLiT Delivery Policy - A Complete and Transparent Service

 

At FiiLiT, we pride ourselves on ensuring fast, secure, and transparent deliveries so you can enjoy our fragrances as quickly as possible. Find all the information about our delivery methods, options, and fees below.

Fast Delivery - Dispatched within 48 to 72 hours

Our packages are dispatched within 2 days after receipt of payment. For deliveries to mainland France, the European Union, the United Kingdom, Switzerland, or internationally, your perfumes and accessories ordered on fiilit.com will be delivered to the address indicated when placing your order.

  • Colissimo (France & International): Delivery within 48 to 72 hours for France. International deliveries take 3 to 8 days, depending on the destination (excluding customs).
  • Mondial Relay (France & International): Delivery in 3 business days in France and 3 to 6 business days internationally. This service is available in several European countries.

Shipping Fees

  • Free Shipping: Free for orders of €69 and over in the EU and €120 and over internationally.
  • Shipping Fees:
    • Inside the EU: approximately €6.50.
    • Outside the EU: Shipping fees are approximately USD 30, depending on the destination.

Attention: If you order outside the EU, you may be subject to customs fees and import taxes, which are the responsibility of the recipient. We recommend contacting your country's customs office for more information on these fees.

Delivery Options

  • Colissimo:

    • Packages are delivered without a signature. For orders over 5 kg, a signature will be required.
    • In case of absence, the package will be left at the nearest post office and can be collected upon presentation of ID.
    • Tracking number provided after shipment.

  • Mondial Relay:

    • Delivery to a Relay Point or to your home depending on the options available.
    • Important: The Relay Point networks for Mondial Relay and Colissimo are different. Be sure to check in advance which of these services serves your preferred Pickup Point.
    • You have 8 days to collect your package from the Pickup Point. After this period, the package will be returned, and you will be responsible for the reshipping costs.

International Shipping and Import Taxes

Orders shipped outside the European Union may be subject to import taxes and customs fees, which are the responsibility of the recipient. The calculation of these fees depends on the order value before taxes (the "de minimis" threshold). For example:

Country De minimis value for customs fees De minimis value for taxes
United States 800 USD 800 USD
Canada 20 CAD 20 CAD
Mexico 50 USD 117 USD
Australia 1000 AUD 0 AUD
China 50 CNY 50 CNY
Hong Kong 0 HKD 0 HKD
Ireland 150 EUR 22 EUR
Japan 10,000 JPY 10,000 JPY
Sweden 1,600 SEK 300 SEK
Switzerland 5 CHF 5 CHF

This table is provided as an example and does not constitute tax advice. To confirm the de minimis thresholds specific to your country, we recommend contacting your local tax authority.

Receiving Your Parcel

Your parcel will be delivered to your mailbox, whether at home or at your business. If the parcel is not sized correctly, it will be delivered by hand (signature required for parcels over 5 kg). In case of absence, the package will be left at the nearest post office and can be collected upon signature and proof of identity.

Damaged or Lost Items

If you receive a damaged item or if your package is lost during shipping, please contact us as soon as possible at parfumduvoyage@fiilit.com with your order number and a photo of the product. We will handle these incidents on a case-by-case basis to find a satisfactory solution.

Returns & Exchanges

You have 14 days to return an unused product in its original condition. If there is a problem with the order, we will cover the return shipping costs. If the package is not collected within the allotted time (particularly at a Pickup Point), reshipping will be at the customer's expense.

  • Satisfied or Refunded: Once the product is returned, we will refund you within 30 days.

How to submit a return request?

  1. Log in to your account on the online store.
  2. Select the order you wish to return.
  3. Indicate the items to be returned, a reason for the return, and an explanatory note.
  4. You will receive an email with shipping instructions and a return label if the request is approved.

Order Tracking

Upon validation of your order, you will receive a Confirmation email with a link to track your package:

Contact Us

For any questions regarding your order, delivery, or returns, please do not hesitate to contact us:

  • Email: parfumduvoyage@fiilit.com
  • Phone: +33 (0)1 60 13 90 45 (Monday to Friday, 10 a.m. to 5 p.m.)
  • WhatsApp: +33 7 83 98 77 75
    By contacting us via WhatsApp, you agree to our terms of use and privacy policy.

We strive to ensure a smooth and secure delivery experience. If you have any questions or concerns, we are here to help you every step of the way.