At Parfum du Voyage, we make it a point of honor to ensure fast, secure, and transparent deliveries so that you can enjoy our fragrances as quickly as possible. Discover below all the information regarding our delivery methods, options, and fees.

Fast Delivery - Dispatched within 48 to 72 hours

Our packages are dispatched within 2 days after receipt of payment. For deliveries in mainland France, the European Union, the United Kingdom, Switzerland, or internationally, your perfumes and accessories ordered on fiilit.com will be delivered to the address indicated in your order.

• Colissimo (France & International): Delivery within 48 to 72 hours for France. International deliveries take 3 to 8 days, depending on the destination (excluding customs).
• Mondial Relay (France & International): Delivery in 3 business days in France and 3 to 6 business days internationally. This service is available in several European countries.

Shipping Fees

• Free Shipping: Free for orders of €74 and over in the EU and €120 and over internationally.
• Shipping Fees:
  • Inside the EU: approximately €6.50.
  • Outside the EU: Shipping fees are approximately USD 30, depending on the destination.

Attention: If you order outside the EU, you may be subject to customs fees and import taxes, which are the responsibility of the recipient. We recommend contacting your country's customs office for more information on these fees.

Delivery Options

• Colissimo:

  • Packages are delivered without a signature. For orders over 5 kg, a signature will be required.
  • In case of absence, the package will be left at the nearest post office and can be collected upon presentation of ID.
  • Tracking number provided after shipment.

• Mondial Relay:

  • Delivery to a Relay Point or to your home depending on the options available.
  • Important: The Relay Point networks for Mondial Relay and Colissimo are different. Be sure to check in advance which of these services serves your preferred Pickup Point.
  • You have 8 days to collect your package from the Pickup Point. After this period, the package will be returned, and you will be responsible for the reshipping costs.

International Shipping and Import Taxes

Orders shipped outside the European Union may be subject to import taxes and customs fees, which are the responsibility of the recipient. The calculation of these fees depends on the order value before taxes (the "de minimis" threshold). For example:

This table is provided as an example and does not constitute tax advice. To confirm the de minimis thresholds specific to your country, we recommend contacting your local tax authority.

Receiving Your Parcel

Your parcel will be delivered to your mailbox, whether at home or at your business. If the parcel is not sized correctly, it will be delivered by hand (signature required for parcels over 5 kg). In case of absence, the package will be left at the nearest post office and can be collected upon signature and proof of identity.

Damaged or Lost Items

If you receive a damaged item or if your package is lost during shipping, please contact us as soon as possible at parfumduvoyage@fiilit.com with your order number and a photo of the product. We will handle these incidents on a case-by-case basis to find a satisfactory solution.

Damaged, lost or incorrect items

We are responsible for the loss of or damage to your parcel until it is physically received by you or by a third party designated by you. If you receive a damaged, defective or incorrect item, or if your parcel is lost, please contact us as soon as possible at [EMAIL] or on WhatsApp at +33 7 83 98 77 75, providing your order number and, where possible, a photo of the product and its packaging. Failure to make a reservation with the carrier or provide a photo does not affect your rights. In such cases, we will cover the return costs and replace or refund the product.

Returns & exchanges

You have 14 days from taking possession of your order to withdraw from the contract, without having to give a reason, including for a product purchased on sale. Notify us of your decision using the “Withdraw” function available from your customer account or your order tracking page (link in your confirmation e-mail), by e-mail or by post. You may handle the product to establish its nature and characteristics, but you may not use it: if the contents have been sprayed, sampled, decanted or refilled, we may deduct from the refund only the actual depreciation observed, calculated and communicated before the refund (Article L221-23 of the French Consumer Code).

If you withdraw from the contract, you are responsible for the direct costs of returning the product (tracked registered shipping, or an optional return label, the price of which will be communicated to you before payment via a secure link). We will refund you without undue delay and no later than 14 days after you notify us of your decision, using the payment method you used, including the initial delivery costs (standard delivery) if you withdraw from the entire order. If the product is defective, damaged or different from the one you ordered, we will cover the return costs.

The 1.5 ml discovery size lets you try a fragrance before using a bottle. Orders placed on Amazon or another marketplace are also subject to that platform’s return conditions (30 days on Amazon), without limiting your statutory rights. Full terms: https://fiilit.com/policies/refund-policy

How do I submit a return request?

1. Notify us of your withdrawal within 14 days: use the “Withdraw” function in your account or on the order tracking page, e-mail [EMAIL] or send a letter. Please include your order number if possible; you are not required to give a reason.
2. Choose your shipping method: send the parcel yourself (using tracked registered shipping), or request a return label and pay its price via the payment link we send you.
3. Return the product within 14 days of notifying us, preferably in its original packaging, to: FEEL DIFFUSION SAS (FiiLiT Parfum du Voyage), 8 rue de Paris, 91570 Bièvres, France.

How do I submit a return request?

1. Notify us of your withdrawal within 14 days: use the “Withdraw” function on the website, email [EMAIL] or write to us. If possible, include your order number; you are not required to give a reason.
2. Choose your shipping method: either send the parcel yourself (using tracked and registered shipping) or request a return label, the price of which you will pay via the payment link we send you.
3. Return the product within 14 days of notifying us, preferably in its original packaging, to: FEEL DIFFUSION SAS (FiiLiT Parfum du Voyage), 8 rue de Paris, 91570 Bièvres, France.

How to submit a return request?

1. Within 14 days of receipt, tell us from your account on the shop (My orders, then Return), by email at parfumduvoyage@fiilit.com or on WhatsApp at +33 7 83 98 77 75, with your order number, the items concerned and the reason.
2. If the product is damaged or defective, always attach a photo of the product and its packaging.
3. Choose how you will send it: you send the parcel yourself (tracking recommended), or you request a return label and pay for it through the payment link we send you.
4. Pack the product in its complete original packaging and send it to: FEEL DIFFUSION (FiiLiT Parfum du Voyage), 8 rue de Paris, 91570 Bièvres, France.

Contact Us

For any questions regarding your order, delivery, or returns, please do not hesitate to contact us:

• Email: parfumduvoyage@fiilit.com
• Phone: +33 (0)1 60 13 90 45 (Monday to Friday, 10am to 5pm)
• WhatsApp: +33 7 83 98 77 75
  By contacting us via WhatsApp, you agree to our terms of use and privacy policy.

We strive to ensure a smooth and secure delivery experience. If you have any questions or concerns, we are here to help you every step of the way.